FAQs
The basics
Questions about the shop or your order?
Please email hey@culthero.co
When can I expect a response to my email?
Shop related emails are typically answered within 48 hours
If I'm in Chicago, can I pick up my order?
No, sorry but I am not set up for local pick-up. Follow me on instagram to see what markets I'll be attending.
Press Inquiries
Please email hey@culthero.co for any press questions/inquiries.
Shipping
Thanks for shopping at culthero.co!
I’m excited to get you your order and will try to ship all orders as quick as I can, but this is a small operation and Kazoo is still learning the ropes. It can take a little longer to process orders than it might for a big-box retailer.
Orders are generally processed and shipped out within 3 business days, but occasionally may take longer (note: Saturday and Sunday are not business days!). If it's been less than a week since you placed your order, just give me a couple more days to finish packing up your items. If it's been 7+ days since your order date and you still haven't received a shipping notification, please send an email with your order number to hey@culthero.co. I really appreciate your patience!
Shipping Rates & Timeframes
All projected delivery dates shown on this page are estimates provided by USPS and are not guarantees.
| Destination | Service | Time |
|---|---|---|
| USA | First Class | 3–5 business days |
| USA | Priority | 1–3 business days |
| International | International First Class | varies by location |
TRACKING YOUR ORDER
DOMESTIC ORDERS
All orders within the US include tracking, with projected delivery within 3-5 business days of ship date for first class shipments and 1-3 business days for priority mail shipments. All orders are shipped from Chicago, IL (60622).
It can take anywhere from a few hours to a couple of days for your package information to appear in the USPS system. Please allow at least 24 hours after receiving your shipping notification for your tracking number to show up.
Keep in mind that USPS tracking is a guide, not an exact science. The barcode on your package’s label is scanned as it moves through various shipping facilities on its way to you, but it’s not uncommon for scanners to miss the barcode, causing tracking information to be insufficiently updated. Please be patient and give your package time to arrive safely to you.
Once i drop off packages at the post office I unfortunately don't have any control over them, so if you have questions about the status of your shipment after it's gone out, talk to your mail carrier or call your local post office to follow up. If your package is not tracked or is not marked as "delivered" feel free to email me about figuring out a refund or replacement. If your order has been marked as "delivered" please file a Missing Mail inquiry with the USPS. I unfortunately cannot replace missing or stolen "delivered" items.
INTERNATIONAL ORDERS
All international orders include limited tracking but no guaranteed delivery date. USPS international tracking can take a few days to show up in the system, and not all countries' postal services keep this information updated, so tracking on international orders may be missing or incomplete. International orders generally take around 8-12 business days to reach their destinations.
Returns, Exchanges and Cancellations
Returns & Exchanges
In general we do not accept returns or exchanges. However, if your order is damaged in the shipping process, please photograph and contact us within 5 days of receipt of the item
Cancellations
Cancellations of orders are only accepted within 12 hours of purchase.
Remember, please be kind.
All orders are sent as quickly and as securely as possible, but unfortunately USPS isn't perfect, and mail does occasionally get backed up or lost in the system. Remember that whenever you order an item online, it runs a small risk of being delayed due to circumstances on the part of the shipping provider, which are beyond the control of the shipper.
It shouldn't have to be said, but if you enter the wrong shipping address, I am not responsible for items sent to those wrong addresses. Please make sure you enter the correct address at checkout.
I do everything I can to make sure your order will get to you on time, and all orders placed according to the above guidelines will be dropped off at the post office on schedule, but I am not responsible for mistakes or delays caused by USPS and/or foreign postal services. Once your package is in the care of the post office it's no longer in my hands. That said, if your order is goes missing prior to delivery and USPS can't help you track it down, just email me and i'll do my best to make sure it's replaced or refunded.